This has been one bad thing after another!!

[MeesterMike]

So I was quite excited about using a VOIP phone, ordered it from Costco got it and the HD2 handset didnt work...

I should have stopped there. But I called custoner support, they sent me to level 2 and sent me a phone. It took over a week for it to arrive and it was a used replacement. DOH! I called em back and they appologized, sent a new phone that took over a week to get here.

So everything is going well for a couple weeks and then my phone updates. It has to re-register with the base unit, but this time needs a pin. Uh... Pin? I call customer support and they can't figure it out. They say level 2 is too busy and will call me back. They don't. I call a couple days later. Support has me do the same things that didn't work again, say that level 2 support is busy and will call me back. They don't call me back again!! WTF!?!?! Call today... Their phone system is down. OMG. This is becoming a process of banging my head against a wall, repetedly.

I have to believe I am not the only one to have such a horrible customer service experience. Please, let's vent!

[lbmofo]

Meantime, get a regular phone system from Costco and plug that into Telo's phone port and enjoy the system.

[Tom]

Sorry for all this trouble. We're investigating. Expect a call back from support.

[Tom]

HS now re-registered and working ok again.

[bhankins]

Working okay again? Says who? Ooma or the customer?

[lbmofo]

Working okay again? Says who? Ooma or the customer?

Tom was talking to OP.

[bhankins]

What is OP? Just saying. I don't see any positive comment from MeesterMike.

[southsound]

Tom was talking to OP.

This guy? Opie Taylor?


Oh wait, you meant the Original Poster. Strange things happen when you forget your meds.

[bhankins]

Oh, that's what that means. I was talking to the OP too. But he never answered.