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Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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VegasGuy
Posts:78
Joined:Mon Jun 02, 2014 5:25 pm
Cookies are disabled in your browser or something wrong with

Post by VegasGuy » Mon Aug 25, 2014 7:56 pm

I received three phone calls back to back, one on my main number and two on my secondary private number. Now I cannot log into My Ooma. I have tried both Chrome and MSIE for both accounts. Both say:

"Cookies are disabled in your browser or something wrong with your security login. Try login again."

What's up?
Premier Subscriber
Cox Cable > Cisco Modem (60dn/10up) > Router > Switch > Telo v98015 w/Static IP
1 Private Line via Linx

kingsfan
Posts:17
Joined:Mon Aug 25, 2014 8:38 pm

Re: Cookies are disabled in your browser or something wrong with

Post by kingsfan » Mon Aug 25, 2014 8:40 pm

I am having the same issue starting a few minutes ago. Not a good sign for a user on the 1st day of Ooma service.

thunderbird
Posts:6388
Joined:Mon Nov 08, 2010 4:41 pm

Re: Cookies are disabled in your browser or something wrong with

Post by thunderbird » Tue Aug 26, 2014 6:35 am

Have you tried connecting your computer's LAN port, using a network cable, to the Ooma device's Home port. Note: Power off then power on the computer after the cable connection is made.

Type http://172.27.35.1 in the computer browser address line.

VegasGuy
Posts:78
Joined:Mon Jun 02, 2014 5:25 pm

Re: Cookies are disabled in your browser or something wrong with

Post by VegasGuy » Tue Aug 26, 2014 7:06 am

About an hour after I made the original post I tried to login again to My Ooma. Ooma's website said the site was down for "scheduled maintenance." This morning it's working.
Premier Subscriber
Cox Cable > Cisco Modem (60dn/10up) > Router > Switch > Telo v98015 w/Static IP
1 Private Line via Linx

VegasGuy
Posts:78
Joined:Mon Jun 02, 2014 5:25 pm

Re: Cookies are disabled in your browser or something wrong with

Post by VegasGuy » Tue Aug 26, 2014 10:40 am

thunderbird wrote:Have you tried connecting your computer's LAN port, using a network cable, to the Ooma device's Home port. Note: Power off then power on the computer after the cable connection is made.

Type http://172.27.35.1 in the computer browser address line.
I have my Telo attached to a network switch. I've also given my Telo a static IP on my network. This allows me to connect to the Telo's setup page anytime I want. There are several advantages to having a Telo connected this way.

Regarding the problem please see my previous post. The issue was on Ooma's end.
Premier Subscriber
Cox Cable > Cisco Modem (60dn/10up) > Router > Switch > Telo v98015 w/Static IP
1 Private Line via Linx

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