Ooma Call Logs Not Working-Last Entry 8/25 [resolved]

TechNoid665 · Post by **TechNoid665** » Mon Sep 08, 2014 8:30 am

I just logged on to Ooma.com and noticed the last entry in my call logging was at 8/25 7:16pm.

I saw some other posts about power cycling the Ooma Hub up to 3 times in a row to get this working again which seems strange, but OK.

Is this what I should do?

JonInNY · Post by **JonInNY** » Mon Sep 08, 2014 11:16 am

Are you looking at the Missed/Recent calls in the Dashboard or in the Call Logs area? I too have always had problems with the dashboard log area, but the Call Logs section (https://my.ooma.com/call_logs) was always correct for me.

TechNoid665 · Post by **TechNoid665** » Tue Sep 09, 2014 5:26 am

Yes I am looking in the right place. Last call logged was Aug 25 7:16pm.

I don't get it.

Tom · Post by **Tom** » Tue Sep 09, 2014 9:03 am

Your forum email address doesn't match the one on your account so I can't look it up.

TechNoid665 · Post by **TechNoid665** » Thu Sep 11, 2014 7:51 am

Hi Tom,

Thanks for answering my inquiry. I just sent you an email through the Ooma interface indicating what my Ooma email address. Thanks again,

Jason

TechNoid665 · Post by **TechNoid665** » Sun Sep 14, 2014 11:15 am

Just an FYI to anyone monitoring this thread. I power cycled my Ooma device and call logging has begun working again. It did not restore all the missing calls to the log since 8/25, but that's OK.

Tom · Post by **Tom** » Mon Sep 15, 2014 11:05 am

The internal clock on your hub product had jumped so far behind that NTP (network time protocol) was no longer able to correct it. A reboot is the only remedy.

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Ooma Call Logs Not Working-Last Entry 8/25 [resolved]

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Re: Ooma Call Logs Not Working-Last Entry 8/25

Re: Ooma Call Logs Not Working-Last Entry 8/25

Re: Ooma Call Logs Not Working-Last Entry 8/25

Re: Ooma Call Logs Not Working-Last Entry 8/25

Re: Ooma Call Logs Not Working-Last Entry 8/25