Amber light flashing after installing new cable modem

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
Post Reply
dbadavid
Posts:3
Joined:Wed Dec 31, 2014 7:35 pm
Amber light flashing after installing new cable modem

Post by dbadavid » Thu Jan 01, 2015 3:54 pm

I recently replaced my old DOCSIS 2.0 cable modem with a new DOCSIS 3.0 modem (a Motorola/Arris SB6121). I have not had any problems placing or receiving calls after doing this, but now the logo on the Telo now constantly flashes amber. I have unplugged and re-plugged the phone line, ethernet cable and power cable on the Telo, but the problem persists. How can I fix this? Thanks!
Top
sabretooth02
Posts:357
Joined:Fri Aug 29, 2014 7:57 am

Re: Amber light flashing after installing new cable modem

Post by sabretooth02 » Thu Jan 01, 2015 6:05 pm

The colors are blue, purple and red. What color????
Top
dbadavid
Posts:3
Joined:Wed Dec 31, 2014 7:35 pm

Re: Amber light flashing after installing new cable modem

Post by dbadavid » Sat Jan 03, 2015 9:32 am

>The colors are blue, purple and red. What color????
I would say red.
Top
Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Amber light flashing after installing new cable modem

Post by Tom » Sat Jan 03, 2015 1:02 pm

See viewtopic.php?f=9&t=18203&start=20. I upgraded your telo to 98014.
Top
dbadavid
Posts:3
Joined:Wed Dec 31, 2014 7:35 pm

Re: Amber light flashing after installing new cable modem

Post by dbadavid » Sun Jan 04, 2015 9:49 am

Thanks, Tom B! That fixed the problem.
Top
Post Reply

Return to “My Ooma (Web Portal)”