Call logs missing since Feb 1

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
Post Reply
richhock
Posts:5
Joined:Mon Jun 16, 2014 3:52 pm
Call logs missing since Feb 1

Post by richhock » Sat Feb 14, 2015 5:22 am

I have no call logs listed in myooma since Feb 1. I checked both the classic and beta sites, and both have the most recent entry as Feb 1. We have certainly made and received calls since then. Is this a common problem or just my account?

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Call logs missing since Feb 1

Post by Tom » Sat Feb 14, 2015 12:19 pm

This is a rare issue, but when you notice this happening simply power cycle the telo. Call logs for new calls will then start posting again. I rebooted your telo, so call logs should be working again.

richhock
Posts:5
Joined:Mon Jun 16, 2014 3:52 pm

Re: Call logs missing since Feb 1

Post by richhock » Mon Feb 16, 2015 3:52 pm

Thanks, that got my call logs working again.

Post Reply