The is no edit option in the billing information screen, only "save" button. Enter new information over the old one and hit the save button, you get an error:
"We're sorry, but something went wrong. If you are the application owner, check the logs for more information."
Not able to change billing information (credit card)
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mixedbouquet
- Posts:17
- Joined:Tue Apr 21, 2015 5:46 pm
Re: Not able to change billing information (credit card)
Was this ever resolved? I am unable to update my credit card either. I got the same message. But every time I go to the myooma, it tells me I have to update my card because it is expired. Not sure why they haven't emailed me about this - I only came to the site to investigate another problem, when the site nags me to update my expired card.
Billing has been going through just fine on my new card, and the only thing I needed to update was the expiration date. But it keeps giving me that error. I'm not going to keep typing in my credit card numbers on a buggy web site! At this point, I don't know if I need to contact the bank and cancel my card because I've been sending my credit info to ...where?
Billing has been going through just fine on my new card, and the only thing I needed to update was the expiration date. But it keeps giving me that error. I'm not going to keep typing in my credit card numbers on a buggy web site! At this point, I don't know if I need to contact the bank and cancel my card because I've been sending my credit info to ...where?
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oomamaniacal
- Posts:1484
- Joined:Wed Jun 04, 2014 12:58 am
Re: Not able to change billing information (credit card)
My Ooma would not let me update my credit card info, either, so I simply made a quick call to Ooma customer support and the rep entered the credit card info for me over the phone. Here's the U.S. number for support: 1-888-711-OOMA (6662).
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions
Telo One with Four Linx Devices
Google Voice Extensions
Re: Not able to change billing information (credit card)
When I last updated my credit card info, though it was not immediately evident, I realized that in addition to changing the expiration date I also had to change the 3 digit "security code". After changing that it went through fine.
Telo w/ 2 Ooma Handsets
Annual Premier Subscriber
Annual Premier Subscriber
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mixedbouquet
- Posts:17
- Joined:Tue Apr 21, 2015 5:46 pm
Re: Not able to change billing information (credit card)
Thanks, but I did change all of it, including the security code. It still said something went wrong. They are going to have to fix this because I do not give my credit card number over the phone, either. I've had my information stolen and sold before and it was (and still is) a nightmare to get it cleared up.
They have been making charges to the "expired" card for at least 6 months, so the number they have is still working. I've had this new card for quite a long time and didn't even know Ooma had expired info because my monthly charges are showing up on my cc statements... I might have to cancel my ooma account anyway because the service is broken and totally useless to me if I cannot get calls from the only people I need to hear from.
They have been making charges to the "expired" card for at least 6 months, so the number they have is still working. I've had this new card for quite a long time and didn't even know Ooma had expired info because my monthly charges are showing up on my cc statements... I might have to cancel my ooma account anyway because the service is broken and totally useless to me if I cannot get calls from the only people I need to hear from.