Privacy settings crash

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acooke98
Posts:11
Joined:Wed Apr 18, 2012 7:32 am
Privacy settings crash

Post by acooke98 » Tue Jun 23, 2015 8:07 am

privacy settings are unreachable for my main number (secondary number can log into them, which is strange). The website crashes whenever I try to get in on my main line. Incidentally this is creating a problem for my phone calls, the whole system is using line 2 to dial out regardless of which phone i am on

Ooma, please fix website or revert back to the original site, the beta site has too many problems.

oomamaniacal
Posts:1484
Joined:Wed Jun 04, 2014 12:58 am

Re: Privacy settings crash

Post by oomamaniacal » Tue Jun 23, 2015 9:02 am

I just updated the privacy settings for my main number using My Ooma Beta. No issues were encountered.

Have you tried clearing out the cache and cookies on your browser?
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions

kdmc69
Posts:502
Joined:Wed Aug 27, 2008 1:15 pm
Location:Raleigh, NC

Re: Privacy settings crash

Post by kdmc69 » Tue Jun 23, 2015 10:38 am

I just checked mine, as well. It is working fine. I am using Chrome for my browser.
If there is a problem with the website, it is not affecting everyone.
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

acooke98
Posts:11
Joined:Wed Apr 18, 2012 7:32 am

Re: Privacy settings crash

Post by acooke98 » Tue Jun 23, 2015 12:47 pm

tried 2 different browsers, tried both old page and new, tried 2 different computers, tried ipad, tried iphone, on the new ooma page it says

undefined method `[]' for nil:NilClass

on the old page it goes to an ooma error page saying site doesn't exist

acooke98
Posts:11
Joined:Wed Apr 18, 2012 7:32 am

Re: Privacy settings crash

Post by acooke98 » Tue Jun 23, 2015 1:00 pm

had to call into support was a problem on their side, they fixed and had to reboot my telo, now fixed

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