Calls not showing up in the Call Log for a week

veegee1 · Post by **veegee1** » Mon Dec 14, 2015 2:38 pm

Today is December 14, 2015. I just checked my online call log and the last entry was on December 7, 2015. We have made and received several calls since then. Is anybody else having this problem? Is there a fix?

oomamaniacal · Post by **oomamaniacal** » Mon Dec 14, 2015 2:45 pm

Reboot your Telo to get call records moving forward.

veegee1 · Post by **veegee1** » Mon Dec 14, 2015 4:35 pm

I rebooted my Telo but still no change in the call log. Does it take a day or so for it to update?

oomamaniacal · Post by **oomamaniacal** » Mon Dec 14, 2015 4:49 pm

So you have made/received calls since rebooting and no NEW call records in My Ooma?

veegee1 · Post by **veegee1** » Tue Dec 15, 2015 7:37 am

I misunderstood you. I thought you meant that older calls would show up in my log after a reboot. I do have calls showing up in the log after my reboot.
Thanks

murphy · Post by **murphy** » Tue Dec 15, 2015 8:09 am

The call logs are generated in the Telo. If it stops reporting them to the server the only known way to get reporting restarted is to reboot the Telo. Unfortunately that deletes any calls that didn't make it to the server.

The Big G Express · Post by **The Big G Express** » Wed Apr 06, 2016 7:09 am

"The call logs are generated in the Telo."

The seems a poor/incorrect design...

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Calls not showing up in the Call Log for a week

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