Dashboard keeps showing "Offline" but Telo is working fine

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Jim PT
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Joined:Sat May 10, 2014 3:46 pm
Dashboard keeps showing "Offline" but Telo is working fine

Post by Jim PT » Thu Apr 14, 2016 6:49 am

For some reason, the last couple of weeks the Dashboard of My Ooma continually shows my Telo as "offline", even though it seems to be working fine (I can call my own number and get my voicemail stats, which I believe is a good test for readiness). The image shows, and it's my older-model Telo, so I think it's being identified properly.

This has persisted through a few power cycles of both my PC and the Telo - any suggestions for other things I can try?

It's not a big deal, but I'd like a reliable indication if possible.

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: Dashboard keeps showing "Offline" but Telo is working fine

Post by Tom » Fri Apr 15, 2016 10:56 am

as of this moment can't reach your telo, but log looks ok yesterday

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Dashboard keeps showing "Offline" but Telo is working fine

Post by Tom » Fri Apr 15, 2016 1:30 pm

as of this moment your telo shows online in myooma

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