Dashboard Telo Status says "Offline" when it's not

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
Post Reply
cacophony
Posts:39
Joined:Sat Feb 23, 2013 10:11 pm
Dashboard Telo Status says "Offline" when it's not

Post by cacophony » Fri Aug 19, 2016 9:40 am

I use the following site sometimes:
https://my-beta.ooma.com/dashboard

and recently I've seen the Telo Status section with a big red exclamation and "Offline". But if I check my Ooma it's lit up entirely blue and works fine. So this "Telo Status" section doesn't seem to work.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Dashboard Telo Status says "Offline" when it's not

Post by Tom » Sat Aug 20, 2016 10:59 am

Should just use https://my.ooma.com

Working ok for me. When you say 'works fine' I assume you were able to place a call?

cacophony
Posts:39
Joined:Sat Feb 23, 2013 10:11 pm

Re: Dashboard Telo Status says "Offline" when it's not

Post by cacophony » Sat Aug 20, 2016 7:20 pm

Yes, calls work fine. The issue is highly intermittent in that if I refresh the webpage a few times it will eventually show "Online".

Post Reply