OOMA Notification Voicemails Being Sent As WAV

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
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pamelaantonacci
Posts:82
Joined:Tue Jul 12, 2016 5:44 am
OOMA Notification Voicemails Being Sent As WAV

Post by pamelaantonacci » Sun Dec 11, 2016 9:29 am

So I recently got changed to the East Coast Server but I'm noticing that every time I get the email notification from notify@ooma.com my voice mail is now attached as a WAV file instead of an MP3 file.. This causes an issue with playback inside the mail app of MAC making now iTunes lunch.. When the file used to be MP3 it would just play inside the email now it doesn't :|

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: OOMA Notification Voicemails Being Sent As WAV

Post by Tom » Mon Dec 12, 2016 3:44 pm

Thank you. We will investigate.

pamelaantonacci
Posts:82
Joined:Tue Jul 12, 2016 5:44 am

Re: OOMA Notification Voicemails Being Sent As WAV

Post by pamelaantonacci » Mon Dec 12, 2016 4:08 pm

So I just tried @Tom B it's still does the same thing heres the attachment name msg_504b86c6-0773-4ca8-ad44-1f8b6cc92396.wav

Before it used to be - from_EMPIREBCBS9787032842_2016-12-7.mp3

Morac
Posts:214
Joined:Sat Feb 05, 2011 12:03 pm

Re: OOMA Notification Voicemails Being Sent As WAV

Post by Morac » Sun Jan 08, 2017 3:15 pm

I can confirm a WAV file is being sent. I don't remember what format it used to be. I have no problems playing the WAV on my iPad.

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: OOMA Notification Voicemails Being Sent As WAV

Post by Tom » Sun Jan 08, 2017 3:28 pm

we have fix but need to schedule QA time for it

pamelaantonacci
Posts:82
Joined:Tue Jul 12, 2016 5:44 am

Re: OOMA Notification Voicemails Being Sent As WAV

Post by pamelaantonacci » Tue Jan 10, 2017 11:52 am

Thanks for the update @Tom B

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