Why isn't access to the chat line (http://ooma1.custhelp.com/app/chat/chat_launch?) on the my.ooma.com portal page.
Wouldn't make sense for quick account questions?
I never go to https://www.ooma.com, and if I had not called the 888 number - I would have not known how to get the chat help. I get that chat is tough for technical troubleshooting, but just need to confirm that credit card was processed as I'd updated it yesterday - and still getting message, when dialing out.
Chat fixed within 30 seconds.
Duke
Add Chat Line URL to the Web Portal (my.ooma.com
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sfdukester3853
- Posts:4
- Joined:Sun Sep 14, 2014 6:12 pm
Re: Add Chat Line URL to the Web Portal (my.ooma.com
Click on the orange 'Support' tab on the right, followed by the orange 'Contact Us' button
It's probably not something most would use often enough to warrant cluttering things up at the top level.
It's probably not something most would use often enough to warrant cluttering things up at the top level.