dashboard headings
I'm stumped-- what is the difference between Call Activity and Call Logs on the dashboard menu? Clicking between them shows the exact same information.
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- Posts:357
- Joined:Fri Aug 29, 2014 7:57 am
Re: dashboard headings
Call activity shows the last 5 calls. So does the logs. No big deal.
Re: dashboard headings
So it's just duplicate information? With no purpose? That seems odd.
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- Posts:18
- Joined:Fri Aug 01, 2014 4:36 pm
Re: dashboard headings
I think the idea of the "activity" is to provide the latest calls in a single glance without having to go to the call logs function. Sometimes those few calls listed are just what a customer is looking for, especially if they have a doubt about a very recent call.