On hold for twenty minutes trying to cancel

Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
Post Reply
gottagogo
Posts:2
Joined:Sat Jan 04, 2020 8:13 am
On hold for twenty minutes trying to cancel

Post by gottagogo » Sat Jan 04, 2020 8:15 am

This is ridiculous. I have been trying to cancel this for months. I stopped the payment on my credit card, disputed the transactions, used live chat and sat on hold for 20 minutes,
OOMA CANCEL MY ACCOUNT

kevin1229
Posts:4
Joined:Fri Dec 01, 2023 4:50 pm

Re: On hold for twenty minutes trying to cancel

Post by kevin1229 » Wed Dec 20, 2023 2:46 pm

I was able to get in contact with someone quickly, who transferred me to someone else, who transferred me to a third person. The third person tried repeatedly to keep me as a customer. Finally, I got him to cancel since he confirmed that I already ported my number from Ooma. It took 14 minutes of trying to get my account cancelled, but I received a cancellation email.

Robek
Posts:234
Joined:Thu Sep 26, 2019 6:56 pm

Re: On hold for twenty minutes trying to cancel

Post by Robek » Fri Dec 29, 2023 5:13 pm

It's too bad that Ooma wasn't able to resolve the original issue. At least the cancellation process seems to have gone relatively well.

Post Reply