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On hold for twenty minutes trying to cancel

Posted: Sat Jan 04, 2020 8:15 am
by gottagogo
This is ridiculous. I have been trying to cancel this for months. I stopped the payment on my credit card, disputed the transactions, used live chat and sat on hold for 20 minutes,
OOMA CANCEL MY ACCOUNT

Re: On hold for twenty minutes trying to cancel

Posted: Wed Dec 20, 2023 2:46 pm
by kevin1229
I was able to get in contact with someone quickly, who transferred me to someone else, who transferred me to a third person. The third person tried repeatedly to keep me as a customer. Finally, I got him to cancel since he confirmed that I already ported my number from Ooma. It took 14 minutes of trying to get my account cancelled, but I received a cancellation email.

Re: On hold for twenty minutes trying to cancel

Posted: Fri Dec 29, 2023 5:13 pm
by Robek
It's too bad that Ooma wasn't able to resolve the original issue. At least the cancellation process seems to have gone relatively well.