Two Devices for Private Account

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Mr. Eko
Posts:1
Joined:Sun May 14, 2023 7:24 pm
Two Devices for Private Account

Post by Mr. Eko » Mon May 29, 2023 3:00 pm

I have a primary and secondary number. The primary is for the Main account and the secondary for a Private (Office) account. Each account/number has one HD3 device assigned. It all seems to work as expected.

When I log into the Main account at MyOoma and go to Menu > Preferences > Devices each account has (1) device assigned as expected.

However, when I log into the Private (Office) account at MyOoma and go to Menu > Preferences > Devices I see (2) HD3 devices listed for the "Office" account, each with the same Device ID. One with a green dot, the other without. They are obviously the same device so why are there two shown?

Here's a screenshot:

https://www.dropbox.com/s/ne3psqe9z1kma ... M.png?dl=0

Only (1) of the devices can be deleted and doing so simply reverts it to the default name HD3-HS but both devices are still shown, both named HD3-HS. It seems very odd. Is this normal or did I make a mistake when setting things up?

Thanks

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