Two Devices for Private Account
Posted: Mon May 29, 2023 3:00 pm
I have a primary and secondary number. The primary is for the Main account and the secondary for a Private (Office) account. Each account/number has one HD3 device assigned. It all seems to work as expected.
When I log into the Main account at MyOoma and go to Menu > Preferences > Devices each account has (1) device assigned as expected.
However, when I log into the Private (Office) account at MyOoma and go to Menu > Preferences > Devices I see (2) HD3 devices listed for the "Office" account, each with the same Device ID. One with a green dot, the other without. They are obviously the same device so why are there two shown?
Here's a screenshot:
https://www.dropbox.com/s/ne3psqe9z1kma ... M.png?dl=0
Only (1) of the devices can be deleted and doing so simply reverts it to the default name HD3-HS but both devices are still shown, both named HD3-HS. It seems very odd. Is this normal or did I make a mistake when setting things up?
Thanks
When I log into the Main account at MyOoma and go to Menu > Preferences > Devices each account has (1) device assigned as expected.
However, when I log into the Private (Office) account at MyOoma and go to Menu > Preferences > Devices I see (2) HD3 devices listed for the "Office" account, each with the same Device ID. One with a green dot, the other without. They are obviously the same device so why are there two shown?
Here's a screenshot:
https://www.dropbox.com/s/ne3psqe9z1kma ... M.png?dl=0
Only (1) of the devices can be deleted and doing so simply reverts it to the default name HD3-HS but both devices are still shown, both named HD3-HS. It seems very odd. Is this normal or did I make a mistake when setting things up?
Thanks