Web Portal is not available can’t connect to the server at my.ooma.com

[Oomapa]

12/24/23
Talked to customer service, they are aware of the problem and asked what internet provider I'm with,
(Spectrum in Austin TX).

[Oomapa]

In my case it seems to be a Spectrum problem.

I was able to access the web portal using a cell phone using google Fi. It asked me to update my credit card info. I was able to make the changes I needed to in the portal.

I then tried accessing through Spectrum's service now that the cc info was up to date. No luck... still no connection on spectrum.

[Robek]

Other users have also reported issues with Spectrum blocking UDP/TCP ports.

[fl48]

When I tred to log in to my Ooma portal it says "This site can't be reached." Apparently, this has been going on for months. When I called Ooma, they said that they have no technical issues and there is nothing they can do about it. I tried it on 2 computers using Chrome and Librewolf browsers. Still didn't work. I finally got out my old Sony Vaio laptop running Linux Mint. Using the Firefox browser, I got into my Ooma portal without any problem. Come on, Ooma.....fix this bug.

[Robek]

This thread was about a problem with Spectrum's service. That was not Ooma's bug to fix.