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Web Portal is not available can’t connect to the server at my.ooma.com
Posted: Sun Dec 24, 2023 9:33 am
by Oomapa
12/24/23
Talked to customer service, they are aware of the problem and asked what internet provider I'm with,
(Spectrum in Austin TX).
Re: Web Portal is not available can’t connect to the server at my.ooma.com
Posted: Sun Dec 24, 2023 10:40 am
by Oomapa
In my case it seems to be a Spectrum problem.
I was able to access the web portal using a cell phone using google Fi. It asked me to update my credit card info. I was able to make the changes I needed to in the portal.
I then tried accessing through Spectrum's service now that the cc info was up to date. No luck... still no connection on spectrum.
Re: Web Portal is not available can’t connect to the server at my.ooma.com
Posted: Fri Dec 29, 2023 5:15 pm
by Robek
Other users have also
reported issues with Spectrum
blocking UDP/TCP ports.
Re: Web Portal is not available can’t connect to the server at my.ooma.com
Posted: Mon Mar 18, 2024 8:37 am
by fl48
When I tred to log in to my Ooma portal it says "This site can't be reached." Apparently, this has been going on for months. When I called Ooma, they said that they have no technical issues and there is nothing they can do about it. I tried it on 2 computers using Chrome and Librewolf browsers. Still didn't work. I finally got out my old Sony Vaio laptop running Linux Mint. Using the Firefox browser, I got into my Ooma portal without any problem. Come on, Ooma.....fix this bug.
Re: Web Portal is not available can’t connect to the server at my.ooma.com
Posted: Tue Mar 19, 2024 6:24 pm
by Robek
This thread was about a problem with Spectrum's service. That was not Ooma's bug to fix.