Page 1 of 2
*82 & Privacy Preferences - Premier
Posted: Tue Nov 10, 2009 6:57 pm
by Wiz_Bang
Has anyone else experienced any issues with blocking your outgoing calls - caller ID on a Telo? I have contacted support regarding this issue with it enabled and not excepting *82 command to disable on a per call basis. I even removed the setting from Privacy Preferences to NOT block only to find it is still blocked. Right now my issue has been escalated to Tier 2 support and I am waiting for a call back to continue troubleshooting the problem.
I also noticed another issue with calling cells in particular AT&T. When I call a buddy of mine on his cell it ends up going to his voice mail and prompts me to enter a access code for his voice mail box if he doesn't answer??? This isn't the only cell service that has strange issues with voice mail. When calling my own service through Verizon and letting it go to voice mail I only hear the tone to leave a message. It on occasion gets cut off with only few words, then beep to leave a message.
Anyone else seen this type of strange behavior with there Telo?
Re: *82 & Privacy Preferences - Premier
Posted: Tue Nov 10, 2009 7:00 pm
by WayneDsr
I would guess the issue with the cell phone may be the Ooma Connect Tone interfering with the call. The Connect Tone is the little musical tone you get when the person you're calling answers the phone.
Go to my.ooma.com and disable Connect Tone.
Wayne
Re: *82 & Privacy Preferences - Premier
Posted: Tue Nov 10, 2009 9:28 pm
by Wiz_Bang
Thanks for the reply Wayne.
I will give that a try and hopefully report back it corrected the problem.
Re: *82 & Privacy Preferences - Premier
Posted: Wed Nov 11, 2009 9:22 pm
by Wiz_Bang
Excellent Suggestion Wayne!
Removing the Ooma tone corrected the issue with AT&T and Verizon cells voice mail.
I am now waiting to hear back from CS on my issue with *82 and unblocking my caller ID for outgoing calls.
Re: *82 & Privacy Preferences - Premier
Posted: Thu Nov 12, 2009 2:55 pm
by Wiz_Bang
Re: *82 & Privacy Preferences - Premier
Posted: Thu Nov 12, 2009 3:16 pm
by Wilsonium
This may be a work around until the solution is fixed. Try dialing **0*82 followed by the number you're calling. This works for me. If you have a 2nd line then it's **1*82. The initial **0 or **1 selects the number you're calling from. **0 is your primary number while **1 is the 2nd number. I know it's a few more keys to press but I'm sure this will be resolved in an update soon.
Re: *82 & Privacy Preferences - Premier
Posted: Thu Nov 12, 2009 4:46 pm
by Wiz_Bang
Re: *82 & Privacy Preferences - Premier
Posted: Sat Nov 14, 2009 8:49 pm
by Samurai
A few days ago I set up Ooma to not block my Caller ID but a short time ago I found out it did block it. I tried *82 and it worked - thanks to this forum. I didn't find anything in the FAQs or even in the Knowledge Base (searching for 'enable caller ID'. Good luck Wiz_Bang.
Samurai
Re: *82 & Privacy Preferences - Premier
Posted: Sun Nov 15, 2009 8:38 pm
by Wiz_Bang
Well the newest round of software was supposed to correct issues with unblocking caller ID and enabling the Telo handset pair with the Telo base. It has not corrected the issue for me with unblocking my outgoing caller ID, even when dialing *82 from the Telo handset. At least I can play with the handset, but still pretty much is a unless system for me until they fix/correct the outgoing caller ID problem.
Re: *82 & Privacy Preferences - Premier
Posted: Sun Nov 15, 2009 9:12 pm
by Dennis P
Your box has not received the upgrade yet. Wait for the new release, it should fix your problem.