Ooma Forums

I'm trying to login to "My Ooma" at https://www.ooma.com. I can login in to the phone number tied to the Hub, but I can not login to the phone number tied to the Scout (which for me is my most frequently used number).

I receive a browser error page: "We're sorry, there was a problem processing the page.

I've tried to login from 3 different computers. I've tried clearing the browser cache, cookies, and temporary internet files. I've tried rebooting the computers.

I've tried using IE8, IE7, Chrome, AOL, and Firefox. All of them give the same error message listed above.

[Thanks SouthSound for pointing out the Hub vs. Scout occurrence]

Hi Troy,

You are not alone. Check the thread "Unable to log into Secondary Account for my similar problems. Frankly I am glad someone besides Bryanlyle and I are experiencing this. Maybe ooma did something last night when they rolled out the new software for my.ooma.

Thanks SouthSound for the reply. I didn't try the Hub account, but now see that I can login to that account. But, unfortunately, I can't login to the Scout account, which is my highest usage.

I've tried 3 computers, 5 different browsers, and clearing the browser cache, etc. Nothing helps.

I think we've pushed out a potential fix for this one - can you try logging in once more?

Bobby B wrote:I think we've pushed out a potential fix for this one - can you try logging in once more?

Mine is working... although the times for the various messages seem to have reverted to GMT.

Mine is working now also.

I can now login to "My Ooma" on both the Hub phone number and the Scout phone number.

Bobby, still doesn't work for me. Doesn't matter which browser I use.