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System Preferences is Blank

Posted: Fri Dec 11, 2009 2:58 pm
by The Picard
Noticed a day or two back that the System Preferences page only has the word "calling" on it and nothing else. Anyone else experiencing this?

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 10:59 am
by rocketbill
I am having the same problem, and contacted support. They just called back to report they believe the problem is solved and yet the page remains blank. Here is what I know to date: the page is blank when using either Firefox OR IE, clearing the cookies in Firefox for OOMA did not correct the problem, nor did restarting the computer. Finally, using another computer produces the same blank page, eliminating my computer as the source of the problem. In my conversation with support they reported the System Preferences page appeared normal on their end. Obviously, the have some more work to do on this.
Anybody have any suggestions?

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 2:01 pm
by rwh1955
I'm having the same problem. I can't get in to system preferences. I was Ok doing this last week, but for the last two days all I get is the blank screen (with the exeception of the word calling). Nothing on the page works. If I hit SAVE I get a error message. Any suggestions.

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 2:06 pm
by murphy
It works fine for me.
Do you have the latest version of "Flash" installed?

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 2:25 pm
by rwh1955
Like I said, it worked for me last week and now I'm having the same problem as these other guys. I don't know if I have the latest version of flash or not, but last week I could get into system preferences and for the last two days I can't. That's all I know.

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 4:47 pm
by dtalwar
Same here for me ... nothing under system preferences. I think it started happening after the last my.ooma build.

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 4:52 pm
by jmassimilla
Mine is working as it should using IE8.

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 5:12 pm
by WayneDsr
Works fine here with IE8, FireFox, and Google Chrome.

Wayne

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 5:29 pm
by dtalwar
It is working ok for my Hub account but not my Telo account and it is the same browser, IE8, that I am using to access both accounts. So, it has to be something in my.ooma.

Re: System Preferences is Blank

Posted: Sun Dec 13, 2009 6:40 pm
by Groundhound
Works in my Telo account with Firefox.