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Re: System Preferences is Blank

Posted: Mon Dec 14, 2009 9:16 am
by Groundhound
hteinlin wrote:Paid annual, Ooma Hub with Problem
Doesn't look like we're going to ID any common factor from the user perspective.

Re: System Preferences is Blank

Posted: Tue Dec 15, 2009 1:45 pm
by rwh1955
Come on Ooma..........fix this problem. People have been talking about it for days.

Re: System Preferences is Blank

Posted: Tue Dec 15, 2009 3:28 pm
by Bobby B
Sorry about the delay - we've been able to recreate the problem here. I think it affects previous Premier trial users who have recently subscribed to Premier. I think we should get a fix for this one this week.

Re: System Preferences is Blank

Posted: Tue Dec 15, 2009 8:12 pm
by rwh1955
Bobby, thanks for looking into this. Just for the record, I activated Ooma in November and signed on to Premier the very next day. So I didn't use the trial Premier for very long. Things worked fine until this past weekend and all of a sudden the system preference in My Ooma stopped working.

Re: System Preferences is Blank

Posted: Wed Dec 16, 2009 4:44 pm
by canaanskier
I'm experiencing the same problem of the calling preferences remaining blank. I had a trial to Premier for just a couple of hours before signing up for Premiere. Not a problem yet as I waiting for a number port but hope its fixed when I'm ready to use Ooma.

Re: System Preferences is Blank

Posted: Wed Dec 16, 2009 5:40 pm
by Oremus
Nothing under System Preferences for me either. Started yesterday, Dec 15, 2009.

Re: System Preferences is Blank

Posted: Thu Dec 17, 2009 6:23 pm
by hpsan
I discovered the identical problem immediately after the last build. I have tried FireFox 5.0, IE7, and Google Chrome, but it did not make a difference.

Re: System Preferences is Blank

Posted: Thu Dec 17, 2009 10:22 pm
by Joshua
Same problem with the system preference page. I'm an annual premier subscriber, accesing My.Ooma thru Firefox. Noticed this right after the 15th & after I installed the Telo handset (don't lnow if it have anything to do with it).

12/20/09:
It's been a week since this little bug happened, didn't think it would be this big of a deal to get it fixed to keep customers happy. :?

Re: System Preferences is Blank

Posted: Fri Dec 18, 2009 8:50 am
by hottea
Same problem with me for a week now.

Re: System Preferences is Blank

Posted: Fri Dec 18, 2009 8:11 pm
by rwh1955
OK Ooma, time to fix it. I've been waiting over a week. So have many other people. I want to go into preferences and change something. So can you fix it????????????