Caller ID name HAS NOT BEEN FIXED in 6 MONTHS
Posted: Sat Dec 12, 2009 5:06 pm
When I bought my ooma hub 8 months ago, I had an old phone number ported in, but when the port was complete it had someone else's name attached to it (not my own).
So I paid ooma the $12 or whatever it is to change the Caller ID Name. I was told it would take 5-10 days. It's been over six months now.
Initially I emailed ooma tech support about this, and they told me it can take up to 30 days to go in effect. Now they don't even answer my emails anymore. My last four emails to ooma techsupport have gone unanswered.
I've called ooma at least 15 times about this. The tech guys in the Philippines have no idea about anything. Their managers and supervisors are NEVER AVAILABLE, as has been noted several times on this board already.
Only 5 times have I encountered a tech support guy who seemed to have a clue. All the other ones told me I would get a call back by an "engineer" within 24-48 hours. Of course I have never once got a call back from ooma tech support.
I say that 5 times I have encountered a tech support guy with a clue, because instead of telling me they'd have someone call me they re-provisioned my phone, or at least they say they did. Of course nothing has changed, but what's in ooma's computer system.
According to ooma, my caller id name has been fixed. They have run "tests" and claim the caller id name has been changed. Well, it hasn't. I have tried calling eight different landlines across the country, and every single one of them has the old caller id name, the one that isn't even my name!
So I'm venting on this board because I have nowhere else to go....
So I paid ooma the $12 or whatever it is to change the Caller ID Name. I was told it would take 5-10 days. It's been over six months now.
Initially I emailed ooma tech support about this, and they told me it can take up to 30 days to go in effect. Now they don't even answer my emails anymore. My last four emails to ooma techsupport have gone unanswered.
I've called ooma at least 15 times about this. The tech guys in the Philippines have no idea about anything. Their managers and supervisors are NEVER AVAILABLE, as has been noted several times on this board already.
Only 5 times have I encountered a tech support guy who seemed to have a clue. All the other ones told me I would get a call back by an "engineer" within 24-48 hours. Of course I have never once got a call back from ooma tech support.
I say that 5 times I have encountered a tech support guy with a clue, because instead of telling me they'd have someone call me they re-provisioned my phone, or at least they say they did. Of course nothing has changed, but what's in ooma's computer system.
According to ooma, my caller id name has been fixed. They have run "tests" and claim the caller id name has been changed. Well, it hasn't. I have tried calling eight different landlines across the country, and every single one of them has the old caller id name, the one that isn't even my name!
So I'm venting on this board because I have nowhere else to go....