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Where's my Premere?
Posted: Thu Jan 07, 2010 4:58 pm
by BobB
For some reason the premere was taken off my account. I am paid up until Dec. 2010. I wish someone would look into it so I can get the features I paid for. I called and talked to a service rep.
Service ticket # CS26095
I hope someone will look into it.
Thanks,
Bob
Re: Where's my Premere?
Posted: Thu Jan 07, 2010 7:12 pm
by joeed2
Another service ticket in the black hole...
Can we get access to view the ticket database online? View status, query other tickets, etc.?
I'd rather have Ooma deploy that first, before iPhone apps and stuff like that.
Re: Where's my Premere?
Posted: Fri Jan 08, 2010 4:30 pm
by BobB
Still no premere.
How hard could it be to make it right?
Wonder if they will credit the days they are not giving me what I paid for.
Bob
Re: Where's my Premere?
Posted: Fri Jan 08, 2010 5:52 pm
by amoney
Hey I think I just found a easter egg in my.ooma -slight humor
I just found another Ooma contact number, To change or cancel a subscription, please call customer service at 1-866-452-6662, this was found under account sercives, change your service.
Re: Where's my Premere?
Posted: Sat Jan 09, 2010 9:20 am
by BobB
amoney wrote:Hey I think I just found a easter egg in my.ooma -slight humor
I just found another Ooma contact number, To change or cancel a subscription, please call customer service at 1-866-452-6662, this was found under account sercives, change your service.
Maybe if I call that number I'll get better service. I still don't have the premere service that I paid for.
This is twice in 3 months of using Ooma that things aren't right. I hope this level of service doesn't continue.
I love what Ooma is trying to do. I just hope they can pull it off.
Bob
Re: Where's my Premere?
Posted: Sat Jan 09, 2010 9:34 am
by murphy
That number goes direct to the sales department.
Re: Where's my Premere?
Posted: Sun Jan 10, 2010 8:49 am
by BobB
Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.
Bob
Re: Where's my Premere?
Posted: Sun Jan 10, 2010 3:06 pm
by bw1
BobB wrote:Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.
Bob
Text message or email notification of voicemail is not a premier feature.
Re: Where's my Premere?
Posted: Sun Jan 10, 2010 9:58 pm
by hteinlin
bw1 wrote:BobB wrote:Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.
Bob
Text message or email notification of voicemail is not a premier feature.
Really? I thought the voicemail forwarding and multi ring features were premier features?
Re: Where's my Premere?
Posted: Sun Jan 10, 2010 10:29 pm
by R-T-B
hteinlin wrote:bw1 wrote:BobB wrote:Well, Another day without my premere. Now that the electronic show is over maybe they will get back to work and turn my premere on. There is a family medical isue and I could use the answering machine notification to my cell.
Bob
Text message or email notification of voicemail is not a premier feature.
Really? I thought the voicemail forwarding and multi ring features were premier features?
I'm pretty sure they are.