Ooma Forums

Both Telo and Hub just came back online. Hopefully it will last this time.

*** EDIT: Nevermind - Down again

We are on it. Looks like a server upgrade that went awry. We backed out the change and are working to stabilize the system.

Happening here in SoCal, too. Forwarding to cell phone!

I noticed it around 4pm EST. I tried rebooting the system. Unplugging, turning off the modem give it 30 seconds and plug in and turn the modem back on. So far so good.

Thanks for the update, Dennis. My Telo went up and down for a while, but is back up now.

Dennis P wrote:We are on it. Looks like a server upgrade that went awry. We backed out the change and are working to stabilize the system.

Thanks Dennis. Things are up for now.

Back up and stable now.

Ugh. Down again @ 4:30pm

Dennis P wrote:We are on it. Looks like a server upgrade that went awry. We backed out the change and are working to stabilize the system.

Maybe you could do the upgrades at 1 AM PDT instead of the middle of the day?

ml1 wrote:Maybe you could do the upgrades at 1 AM PDT instead of the middle of the day?

Maintenance that would be service impacting is done during early morning maintenance windows. This was not supposed to be service impacting, so we'll need to re-evaluate our criteria after we know what went wrong.

Just spoke to CS, they've had many calls on this.

"A system update is in progress", I was told, just wait it out.