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Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 11:45 am
by vishmd
Same for me.....just sit and wait while they "escalate the issue" to upper level engineers. They said it had something to do with the number port and their software. My number has been ported for a few months and I had no problems until now. Very bizarre.

Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 11:48 am
by junta620
me too. i have had FLAWLESS service for 4-5 months now... then all of a sudden, NO SERVICE!
can u make outgoing calls? i can. i just cant receive incoming calls...

Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 12:12 pm
by vishmd
Outgoing calls work just fine; only incoming on primary line are affected. I can still receive calls on 2nd ooma line (I'm a premier service customer). Voicemail does NOT work for primary number; people get a "number unallocated and not in service" message. Call forward also not working for this primary number. :x :?:

Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 12:21 pm
by Bobby B
We're taking a look at this now - it's being treated as a high priority to resolve. The seems isolated to a single calling area.

Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 12:23 pm
by junta620
im in cleveland (44236), where is everyone else??

Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 3:30 pm
by Bobby B
The 330 area numbers should be able to receive calls now - we'll be following up with folks to confirm.

Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 3:34 pm
by junta620
awesome! my 330 # works now... hopefully this will not happen again... thanks Ooma for GREAT support!!

Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 4:20 pm
by vishmd
I'm in 330 as well (area code 44236). All has been fixed. Glad they could resolve the issue.

Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 6:47 pm
by Rassi
Ok, they fixed it. About 8pm tonight we got about 4 calls from various people over the course of about 15 min - they were all people on their end testing it. They said they had something wrong with the switching. We seem to be fixed now.

Re: The Number You Have Dialed is Unallocated

Posted: Thu Feb 25, 2010 6:55 pm
by junta620
rassi. are u a 330 number as well??