Page 1 of 1
Turnaround time for emailed support questions?
Posted: Mon Mar 08, 2010 10:35 am
by ray210
So my latest problem as a new Ooma user is that I've been billed $39.99 to port over my number from Verizon, but I signed-up for Premiere and chose a free port-over instead of the handset; I never authorized a separate port. Has this happened to anyone else? I emailed Customer Service with my problem, and I'm wondering how long it'll take for them to get back to me; I emailed last week about another issue I had (a technical issue), and they haven't replied yet. TIA!
Re: Turnaround time for emailed support questions?
Posted: Mon Mar 08, 2010 11:03 am
by murphy
Call them on the phone and select the option for the sales department.
Re: Turnaround time for emailed support questions?
Posted: Mon Mar 08, 2010 11:54 am
by caseybea
ray210 wrote: I emailed Customer Service with my problem, and I'm wondering how long it'll take for them to get back to me; I emailed last week about another issue I had (a technical issue), and they haven't replied yet. TIA!
I have emailed ooma three times, gave up when nobody replied, and I called instead. 4 weeks later, I got a reply to my first email to them.
That's right, a MONTH.
Re: Turnaround time for emailed support questions?
Posted: Mon Mar 08, 2010 12:33 pm
by ntoy
Hello ray210,
Unfortunately, email response times are not up to par at the moment. We are working as best we can to respond in a timely manner.
As for your account, there is only a porting charge. Please send me a personal email & I can add the difference
for annual premiere if you would like. Also, would need a greenlight, but let me know what your intentions are.
Thanks,
Norm