Can't access my.ooma.com
Posted: Wed Apr 14, 2010 11:33 am
In the last couple of days, I have not been able to access my.ooma.com. Whenever I log in to the site, I see a page that says "We're sorry, there was a problem processing the page."
"If this page continues to appear, please contact Ooma Support. You can also report this issue in the Ooma Forum."
The title of the page is "We're sorry, but something went wrong (500)". The 500 implies an internal server error from the ooma web server.
I have tried both IE 8 and Firefox and even cleared all cookies on Firefox but still cannot access the website without getting the error. I have also tried a second computer.
Support tells me that they are able to log in to other accounts without a problem. So, the problem must be with my individual account (which, probably not coincidentally, just completed the premier trial a couple of days ago).
Anyone know how to get in touch with someone at support that can actually fix the problem instead of telling me that it must be my browser, cookies, firewall, etc.
"If this page continues to appear, please contact Ooma Support. You can also report this issue in the Ooma Forum."
The title of the page is "We're sorry, but something went wrong (500)". The 500 implies an internal server error from the ooma web server.
I have tried both IE 8 and Firefox and even cleared all cookies on Firefox but still cannot access the website without getting the error. I have also tried a second computer.
Support tells me that they are able to log in to other accounts without a problem. So, the problem must be with my individual account (which, probably not coincidentally, just completed the premier trial a couple of days ago).
Anyone know how to get in touch with someone at support that can actually fix the problem instead of telling me that it must be my browser, cookies, firewall, etc.