Ooma Forums

Posted: **Wed Apr 14, 2010 11:05 pm**

My Telo randomly got stuck on the solid blue 1 2 lights and is no longer working.
Is there any way to reset it?
If I unplug it the Telo still boots up with solid blue 1 2 lights.
I also can't access the setup.ooma.com page when connecting with my computer.

Posted: **Sat Apr 17, 2010 7:56 am**

Hello,

Last log shows that it was in the middle of a software upgrade on 4/14.

You can try a factory reset:

-Power off the Telo unit, wait about a minute, then power it back on.
-When the logo starts flashing RED, press and hold 'Stop' and 'Trash' keys at the same time.
-The logo should then flash blue & red.
-Release the stop & trash buttons when the logo turns solid blue
-Then allow for some time & try not to disturb power.
-It should go through another reboot

Posted: **Sat Apr 17, 2010 3:06 pm**

only the 1 and 2 lights light up so I can't reset it

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Telo stuck on solid blue 1 2 lights

Telo stuck on solid blue 1 2 lights

Re: Telo stuck on solid blue 1 2 lights

Re: Telo stuck on solid blue 1 2 lights