Re: fees
Posted: Tue Apr 27, 2010 4:51 pm
Update on my daughter's refurb hub->Telo merge.
I emailed Bobby B yesterday, and today I got a call from tech support ("Newt") asking how he can help. I explained my daughter bought the refurb hub, started the port, noticed the fees, then bought a Telo, which resulted in having to create a new account, but with lower fees. I also told him it was OK just cancel the refurb account if he could transfer the number port to the Telo account, because we really didn't care about the original account number. He said yes, that's what he would do, and it was no big deal. He was very helpful. He even sent an email outlining what we talked about.
I just checked, and the original account has been cancelled. Now if the number port (estimated for May 5) goes OK, we are good to go.
Happy so far. Thanks to everyone that helped out.
Still, I would advise everyone to avoid the Fry's refurb hub if you can find a Telo with the $11.75/yr wording on the box, because the refurb monthly fees of $3.47/mo will eat up any savings over the Telo within a year.
I emailed Bobby B yesterday, and today I got a call from tech support ("Newt") asking how he can help. I explained my daughter bought the refurb hub, started the port, noticed the fees, then bought a Telo, which resulted in having to create a new account, but with lower fees. I also told him it was OK just cancel the refurb account if he could transfer the number port to the Telo account, because we really didn't care about the original account number. He said yes, that's what he would do, and it was no big deal. He was very helpful. He even sent an email outlining what we talked about.
I just checked, and the original account has been cancelled. Now if the number port (estimated for May 5) goes OK, we are good to go.
Happy so far. Thanks to everyone that helped out.
Still, I would advise everyone to avoid the Fry's refurb hub if you can find a Telo with the $11.75/yr wording on the box, because the refurb monthly fees of $3.47/mo will eat up any savings over the Telo within a year.