OOMA Hub Red Light Blinking
Posted: Tue May 04, 2010 7:40 pm
I have a Hub which I activated in December 2009. It all worked great until March 14 when Daylight Savings time when into effect. I work up on March 14 (Sunday) and saw the red light blinking and no dial tone. I checked the internet connection, it was fine. I even hooked up my laptop to OOMA directly with an ethernet cable, rather than connecting to WiFi, and saw that OOMA had intenet connection, but no service. I went into the Web Interface of OOMA and saw the message "connecting..." and nothing happened.
This situation seems to happen now at least once per week, where for several hours the light is constantly turning red and blinking for several minutes, maybe 1/2 hour, then goes Blue again for some time, and back to blinking red.
I contacted OOMA support and they told me to reset the device, which I did (O held the OOMA tab down and unplug the power and plugged back and waited 30 seconds before releasing the tab).
I think I have the network set up properly, but just in case, I tried to put the OOMA directly to the cable modem (Comcast) and then put the Apple Airport Router after the OOMA. Same thing happens randomly, it seems to work fine for several days, maybe a week, then all of a sudden I see the red light. All this time the internet connection is fine (yes, I am sure I am connected to MY router, and I even tryed a wired connection to OOMA and the 'net works just fine).
I have another VOIP line (Gizmo) which always works, and I even unplugged that to avoind any conflict with OOMA and I still have these issues...
if I contact OOMA support, by they time they get back to me (several hours later) the OOMA works again, and when OOMA is dead, I cannot call them
please help! and many many thanks.
Code: Select all
Navigation
Home
Settings
Network
Advanced
Device Information
Status
Ports
Your ooma Network is Disconnected()
Internet: Connected
Ooma Core: Connecting, please wait...
Phone Line: Disconnected
Ooma Services
Phone Setup: Your phone line is configured for the ooma network
Second Line: Enabled
Voice Mail: Enabled
Home
I contacted OOMA support and they told me to reset the device, which I did (O held the OOMA tab down and unplug the power and plugged back and waited 30 seconds before releasing the tab).
I think I have the network set up properly, but just in case, I tried to put the OOMA directly to the cable modem (Comcast) and then put the Apple Airport Router after the OOMA. Same thing happens randomly, it seems to work fine for several days, maybe a week, then all of a sudden I see the red light. All this time the internet connection is fine (yes, I am sure I am connected to MY router, and I even tryed a wired connection to OOMA and the 'net works just fine).
I have another VOIP line (Gizmo) which always works, and I even unplugged that to avoind any conflict with OOMA and I still have these issues...
if I contact OOMA support, by they time they get back to me (several hours later) the OOMA works again, and when OOMA is dead, I cannot call them
please help! and many many thanks.