Hello, this is my first time posting on these boards, but was interested in this topic.
Here are the problems I see with the OP's method of information digestion:
1. They were dissatisfied with their recent purchase of an Ooma HD handset.
a. Their problem consisted solely of the lack of either a wired or cordless headset capability. (A legitimate wishlist for the Ooma HD/2.)
2. They mistakenly thought the Bluetooth capability of the Telo would enable this feature(Wireless headset).
3. They consistently claimed there were better services out there than Ooma, but never mentioned any.
4. They leveraged their weight as a customer by saying they would return their 4 Ooma Handsets, and also use the Telo equipment as a "passthru" device only.
a. They were obviously confused about what constitutes a pass-through device.
For heading 1, nowhere on any of the sites I've come across does Ooma or anyone else for that matter--make the claim that the Ooma Handset can make use of a headset. To purchase it hoping somehow this feature could be added "aftermarket" was extremely wishful thinking at best. No picture or data convey or display the Ooma Handset with this feature. (A necessity that a headset should be included on a quality portable handset is a given, so why anyone would purchase one without it in the first place is more than a little confused.)
For heading 2, Bluetooth is--for the Ooma Telo's purposes--used exclusively to enable a single device (Namely a portable handset of any type.) to answer cellular calls using said portable phone/handset. Any misconception about the device's nature(Ooma Bluetooth Dongle) is through no fault of the advertising, because it is made clear therein. Though I can admit I was first confused by the concept as well, it's now clear the device's intended purpose. The Telo can be paired to a cellphone. For the cellphone to be able to use a Bluetooth headset--it would of course need to be purchased seperately and then paired to the cellphone independent of the Ooma Bluetooth Dongle. If at that point the Telo was able to broadcast the call to the Ooma VOIP line to the cellphone, that would in effect create the OP's desired functionality of having a handsfree headset. Though I don't see any evidence that it works in reverse of its stated design goal--that of allowing cellular calls to be answered using portable phones attached to the Telo. that would be great.
3, Ooma can be improved. But what exactly is better? I'm certainly happy with mine. I don't know how many people would agree, but it does seem like their inbound Tech Support outsourced infrustructure could be improved (to say the least)
My experience spanning multiple phone calls to them was a trying ordeal. The problem was a bit more involved than the average "Are you sure the device is plugged in?" or "Sir, that is not a cup-holder. Our products don't feature those." variety, but then again those are the type of calls Tech Support departments allegedly train for! :
4, no one should cry if you return 4 handsets you purchased using faulty information, except of course, you.
We can all sympathize though. I'm sure we've all made impulse purchases without researching what's actually being offered and whether it will suit our immediate or even long-term needs, before. It happens; live and learn. The time you invest researching some product fully is directly proportionate to how satisfied you'll be in the long run.
Genuine blunders in conveying information and ill-thought-up packaging that mis-conveys information would hopefully be met (by a concerned company) with an apology and some rectification of the situation. I, and others don't think such a case occured here, however.
4,a--a pass-through device merely passively bucket-brigade's functionality to another device further down the chain.
Since you receive absolutely no native phone capability from a phoneline without something behind that copper wire providing the phone services, your scenario most certainly does not constitute a "pass-through" in any way, shape, or form.
What you mean to state is that you simply won't use their (Ooma's) handsets anymore. That is understandable.
There is the ability to use the Ooma as a pass-through (or at least there was) by making use of the wall-port for those Telo's that had this port exposed. (Little secret there.)
Though this isn't at all what was implied or rather insinuated by the OP for the purpose of making it sound somehow ominous, like Ooma or other users would somehow miss out? I'm not quite clear on the intention, but whatever it may have been the useage of the term pass-through was ill-conceived at best.
Lastly, I hope your experiences with Ooma have gone better since this 2010 posting! I didn't mean to sound harsh here, I just felt there was a bit of confusion surrounding the issue.
If the five minutes I spent composing this helps anyone down the line, then they weren't spent aimlessly! :