Virtual Assistant Not Forwarding

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robbie500
Posts: 1
Joined: Wed Jul 29, 2020 12:51 pm

Virtual Assistant Not Forwarding

Post by robbie500 » Wed Jul 29, 2020 12:55 pm

My callers get my Virtual Assistant, it gives the extension numbers, but certain cell phone users are not able to get the touchtone to accept their input. They can hit the extension number repeatedly and it is not going through. I have had a couple clients tell me that they cannot connect to my phone service. Any one else have this issue? One user on AT&T and a couple others on Sprint.

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