H3 Handset Display Won’t Turn Off

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Joined:Sun Jan 22, 2023 11:49 am
H3 Handset Display Won’t Turn Off

Post by tnmangan » Sun Jan 22, 2023 12:03 pm

I just purchase the Ooma Telo unit with 3 HD Handsets. I tried to turn the display off using the menu feature for both in the charging cradle and outside the charging cradle by changing the time to 15s. This has no effect on the display. I’m not able to turn off the display on the handset regardless of what setting I try. This appears to be a software problem. I research this on other blogs, it seems to be a common problem with the new version of the firmware.

Joined:Fri Jan 27, 2023 6:56 am

Re: H3 Handset Display Won’t Turn Off

Post by CraigC » Fri Jan 27, 2023 7:14 am

Mine won't turn off either. I'd chat with Ooma support but they have never answered a question correctly. I'd call, but don't have an hour to waste on hold.

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