sal826 wrote:First off let me make it clear this was MY fault.
I was really jazzed about the OOMA idea until a made my purchase and found out the HUB by itself will not include the voicemail free for life. I feel very idiotic because I researched this product and was expecting to receive the hub/scout combo and get the free voicemail for life (and $11 year fee). I specifically did not order the newer telo because I knew the older unit would be granfathered in. The worst part is that, for some reason I could not differenciate between the "Core" package and the "Hub" - I thought these were one in the same. So now I paid over $200 at Amazon for JUST the old hub and I do not get free VM and in addition must pay a $11 yearly fee. I just cannot help thinking this little detail was designed to confuse a perspective buyer (why else would someone JUST puchase the hub when the system was designed as a set)?
Anyway - if you're out there listening to me OOMA, I was really happy about my puchase until this mixup. If you could make an exception to my account, I would be one happy customer.
Sal
I would return the Hub and order the complete package: Hub and scout.... It is iffy at best to expect OOMA to make an exception re: the hot topic of what is free and what is not!
It may cost about $10 shipping... but it is worth it in the long run, plus you will have time to get the Premier if planning to, at $20 off before 2010.
I would make arrangement with Amazon for the return first, then immediately order the Hub-Scout if financially possible... because of time constraint.
I would also buy an extended warranty for 2-3 years if not planning on buying Lifetime Premier... it is well worth it after the Ooma warranty expires - because the Hub failure after 1 year is starting to become an issue... and it costs less than $50.
Good Luck.