Got something else to discuss that is not covered by the previous forums? Post it here!
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allo
- Posts:267
- Joined:Sun Oct 04, 2009 5:58 am
- Location:FL
Re: Important Service Update for Ooma Hub Owners
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by allo » Sat Nov 12, 2016 5:39 pm
spjeff69 wrote:Please let me know if my hub is obsolete. it worked fine and now it doesn't.
Do I have to buy new hardware to keep using Ooma?
Unbelievable...this does not make any sense: it does not say anything about the problem (s)..
it is just an accusation addressed to Ooma.. as if they sabotaged his hardware... hard to believe!
.
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Tom
- Ooma Moderator
- Posts:4378
- Joined:Sat Sep 05, 2009 8:07 am
Post
by Tom » Sun Nov 13, 2016 9:10 am
spjeff69 requested deletion of his forum account
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Burtiso
- Posts:6
- Joined:Mon Nov 14, 2016 5:44 am
Post
by Burtiso » Mon Nov 14, 2016 5:46 am
dlherrin wrote:I just called the same number I used to order the upgrade, 866-452-6662, and the sales rep I spoke to said that there has been such a big response that orders have been delayed. He said that my order will ship soon and when I asked him if I will receive a tracking number, he said that I will get an email when my shipment is picked up by UPS.
Dave
Ditto, Tom please get mine shipped also.
Thanks,
Burtiso
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ccdugga
- Posts:3
- Joined:Tue Nov 15, 2016 3:58 am
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by ccdugga » Tue Nov 15, 2016 4:02 am
Does anyone know how long the shipment delay is ? They had told me 5-7 days -- it's now 19 days. Customer svc confirmed that my order is in but didn't provide a timeframe or tracking info . . .
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Burtiso
- Posts:6
- Joined:Mon Nov 14, 2016 5:44 am
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by Burtiso » Tue Nov 15, 2016 6:26 am
Hi Tom,
Are you still there.
Can you please respond to my post????????????
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Burtiso
- Posts:6
- Joined:Mon Nov 14, 2016 5:44 am
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by Burtiso » Tue Nov 15, 2016 6:28 am
I have not received mine also???????????
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Burtiso
- Posts:6
- Joined:Mon Nov 14, 2016 5:44 am
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by Burtiso » Tue Nov 15, 2016 6:29 am
I will cancel my order if I do not receive a response today!!!!!!!
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kimpal
- Posts:3
- Joined:Tue Sep 01, 2009 7:15 pm
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by kimpal » Tue Nov 15, 2016 11:21 am
I ordered it on 4th November.
No Shipping notification so far. But I guess if someone is waiting for 19 days then I am much behind the queue.
BTW, I was also informed that it will take 5-7 days.
-K
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mhowie
- Posts:74
- Joined:Sat May 09, 2009 9:20 am
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by mhowie » Tue Nov 15, 2016 11:48 am
I ordered mine a week ago (11/8) and haven't received a shipping notification either. I'll assume they won't actually charge credit cards until the product actually ships? I need to check my online statement to confirm this assumption.
--Howie
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Tom
- Ooma Moderator
- Posts:4378
- Joined:Sat Sep 05, 2009 8:07 am
Post
by Tom » Tue Nov 15, 2016 1:59 pm
Burtiso, ccdugga, kimpal : Your orders are in the RMA queue. As dlherrin said they're backed up due to big response.
ccdugga, support missed an item in your initial order on 10/27, it was updated on 11/8.
mhowie, your forum email address doesn't match the one on your Ooma account so I can't look it up.