I still have issue w/caller ID not showing my name.

diddlydoo · Post by **diddlydoo** » Thu Nov 18, 2010 3:16 pm

I've had my Ooma for over 6 months and people still say my calls show up on their caller IDs as 'out of area' and then my phone number. I've had the Premium so shouldn't it show my name?

I had called the Ooma 800 support number several months ago and I thought they said they'd take care of it but it's still not showing my name. Can someone advise?

Thanks so much!

Leeway · Post by **Leeway** » Thu Nov 18, 2010 5:53 pm

Try sending a PM to Bobby or N Toy. See if one of them will help you get it fixed.

diddlydoo · Post by **diddlydoo** » Fri Nov 19, 2010 6:31 am

Thanks Leeway, I'll give that a try.

lbmofo · Post by **lbmofo** » Fri Nov 19, 2010 1:33 pm

What does tnid.org tell you?

diddlydoo · Post by **diddlydoo** » Fri Nov 19, 2010 3:45 pm

lbmofo, not sure what your response means but thanks.

lbmofo · Post by **lbmofo** » Fri Nov 19, 2010 3:47 pm

Go to http://tnid.org/ and search your number to see if it shows a name. If no name or state's name, then it doesn't mean anything but if there is a name like Ooma Inc. or your own name, then your outgoing callerid should be reflecting that name.

diddlydoo · Post by **diddlydoo** » Sat Nov 20, 2010 3:55 pm

Oh ok, I get ya. Sorry about that.

I searched for my number and this is what it states:

+1-xxx-xxx-xxxx - [ File #xxxxxxxxxx ] - xxxxxxxxxxx was last accessed on Nov-19-2010. (viewed 1 time)

I found my number. What does that mean? I've never looked at it so don't know who viewed it once.

edited to add:

Neat site. I entered my number in search and got this:

Caller ID: VOIPO LLC

Current Telephone Company: ALEC, Inc. and why doesn't the caller ID state my name?

Who the heck is ALEC, Inc.???

lbmofo · Post by **lbmofo** » Sat Nov 20, 2010 4:00 pm

It just means that the number was searched on tnid.org once. You just did.
Did your name show up or no name at all? No name doesn't really mean anything. It just means tnid.org didn't update their database.

diddlydoo · Post by **diddlydoo** » Sat Nov 20, 2010 4:03 pm

Thanks lbmofo,

I added some info to my post above as far as what caller ID says and what my current phone company is listed as. Can you explain? Thank you so much!!!

lbmofo · Post by **lbmofo** » Sat Nov 20, 2010 4:07 pm

Alec is one of Ooma's carriers: viewtopic.php?t=9954

When you call others (on landline, comcast, vonage), do they see VOIPO as your callerid? Seems like that's what they should be seeing instead of "unknown."

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