oarsman wrote:Hi,
I've heard a chime from the Telo speaker at random times when the phone is not in use,
usually late at night. It's only plays for a few seconds (5-6 notes?). Does anyone know
what this indicates? Is it following a firmware update/restart, or some other infrequent event?
Thanks.
This is not good.
The Ooma device will continue to make and receive calls okay, but there is a problem with the Ooma's audio.
Try an Ooma Telo factory reset.
First:
Ooma Telo Factory Reset:
Dial *#*#099 on the phone attached to Telo to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line.
If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You will have to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. You may have to re-register the Ooma Telo handsets.
Note: Sometimes the *#*#099 command has to be issued three or four times, before the factory reset sequence starts and is completed.
Next if the chime is still there, you probably have a defective Ooma Telo. If your Ooma Telo is within the one year warranty period, Ooma should send you a replacement Ooma Telo shipping prepaid, with a prepaid shipping label to ship the defective unit back.
Contact Ooma Customer Support:
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST