AT&T used the same procedure for us as you - they wouldn't do it any other way. First install the new dry loop, then port the number. I tried ordering the port while the account was shared, and got rejected by AT&T. What a mess!
There is some service overlap for a few days. At least this way, if there is a delay in porting, you won't lose any service. A tech has to come out because they will put your new dsl on the other pair of wires coming to your house. They didn't charge anything.
I agree, it would be much simpler to keep the new dsl on the same wires you're using now. AT&T could just switch dsl accounts, and not have to send out a tech. For some reason, they can't or won't. Perhaps where you live, they are able to coordinate your service switch so that it all happens at the same time. That would really be great!
Hope it all goes well for you.
If you are sure you want to change to Ooma, go ahead and start the Ooma porting process now. If you are trying to get porting and dry loop scheduled for the same day, AT&T is more flexible about scheduling than Ooma is. After Ooma gives you a porting date, you can probably reschedule AT&T to match.49panrider wrote:I am new here so bare with me, I have got my ooma up and working with one landline.I have my phone and DSL on the same line. I got in touch with AT&T this morning 1/31/11 and they are going to come out Feb. 11th and put a dry-loop in for my DSL so I can keep my same phone number. My question is if it takes 3 to 4 weeks for the porting to take place should I go ahead and start the porting now with ooma or should I wait until I have the dry-loop installed? Thank's
I went through this process recently and am not 100% satisfied with Ooma, yet. I think the savings will eventually be worth the struggles, but Ooma seems to have some problems that they will not admit to. Check other topics here at the forum.
You can try clearing browser cache & history to see if that helps.49panrider wrote:I am wanting to port my number now that I have a dry-loop everytime I go to the add-ons I get a massage,(We're sorry, there was a problem processing the page), can anyone help. Thanks