Re: Hello All, Porting
Posted: Mon Jan 31, 2011 1:29 pm
When you first got dsl, it was probably added to existing phone service, or else you bought them both at the same time. If that's the case, then your dsl service and phone service share the same account number. AT&T will not release a phone # for porting while it is shared with another service, therefore, you have to establish a new dry loop account with a new number. I suspect they do all this to make it more difficult for you to discontinue your phone service with them. After porting to ooma, we got stern letters from AT&T telling us what a foolish thing we had done.
AT&T used the same procedure for us as you - they wouldn't do it any other way. First install the new dry loop, then port the number. I tried ordering the port while the account was shared, and got rejected by AT&T. What a mess!
There is some service overlap for a few days. At least this way, if there is a delay in porting, you won't lose any service. A tech has to come out because they will put your new dsl on the other pair of wires coming to your house. They didn't charge anything.
I agree, it would be much simpler to keep the new dsl on the same wires you're using now. AT&T could just switch dsl accounts, and not have to send out a tech. For some reason, they can't or won't. Perhaps where you live, they are able to coordinate your service switch so that it all happens at the same time. That would really be great!
Hope it all goes well for you.
AT&T used the same procedure for us as you - they wouldn't do it any other way. First install the new dry loop, then port the number. I tried ordering the port while the account was shared, and got rejected by AT&T. What a mess!
There is some service overlap for a few days. At least this way, if there is a delay in porting, you won't lose any service. A tech has to come out because they will put your new dsl on the other pair of wires coming to your house. They didn't charge anything.
I agree, it would be much simpler to keep the new dsl on the same wires you're using now. AT&T could just switch dsl accounts, and not have to send out a tech. For some reason, they can't or won't. Perhaps where you live, they are able to coordinate your service switch so that it all happens at the same time. That would really be great!
Hope it all goes well for you.