Before I paid Ooma 1 cent for a battery replacement I'd return my phone to Costco or Best Buy for a replacement. This has happened to me three times now and I've returned the handset for a replacement each time. I have two and it's not specifically one or the other. Another handset went dark yesterday. I took the battery out of the dark handset and placed it into the other working handset, and it was still dead. I put the battery from my working handset into the handset that was originally black, and it started working. The Ooma handsets are blowing these batteries out pretty fast. Ooma has to know of the problem and I'm guessing that why their phones are getting such low reviews.EA PA wrote:I understand - high barrier of entry. Question comes from :
"You can Purchase one from us (Ooma) at 19.99 for the handset battery."
These handset have to be costing Ooma a small percentage of their bottom line. One of these days they might introduce a upgraded handset to fix the problem.