When I originally looked at switching to ooma I didn't give it much thought. However being rather anal I started googling porting and it opened up a can of worms.shastastan wrote:Would it be worth Ooma's time to have a specialized customer service "section" to deal with this issue? I'm not sure if their sales would be improved by offering porting help or not.
- I read you might not be able to port your number.
- I read you can't port if you have DSL on your line (it won't go through).
- I read they will cancel your DSL if you port.
- I found out even if you have DSL/phone you might be able to have a dry loop (presuming they are pushing those areas to U-verse).
- Lots of other confusing stuff!
Since I'm within my 12-month DSL agreement I can't cancel DSL or I would be liable for termination fees. They can't transfer it to a drop loop without canceling the phone line which I need to keep active during the porting process.
At this point I had way too many calls to AT&T and I was at a catch 22 and came close to saying forget it. However being beyond stubborn a few more calls later I ended up at the account closing department and a gentleman made it appear more than easy...
- Request your port.
- Once you have a date contact us and we'll transfer your DSL to a dry loop account.