Ooma Forums

Hello,
I have been notified that my AT &T number will be ported tomorrow. Currently, I am plugged into the wall and ALSO still hooked up outside my home to AT & T. My question being... When should I unplug my outside connection from AT & T. Before Ooma makes their test call or after their test call? Right now, unplugging from the wall turns my Ooma Telo flashing RED., which means nothing works. So I can assume that disconnecting from the outside will send everything flashing red also. Bottom line,,,, when to disconnect from outside the house? I should also mention, that my internet comes from Comcast.
regards, Dave

Since your ooma obviously malfunctions if you disconnect from its wall jack, don't change anything until after the port completes.

sonboy wrote:I have been notified that my AT &T number will be ported tomorrow. Currently, I am plugged into the wall and ALSO still hooked up outside my home to AT & T. My question being... When should I unplug my outside connection from AT & T.

I'm presuming once the line is dead (no dial tone).

Right now, unplugging from the wall turns my Ooma Telo flashing RED., which means nothing works. So I can assume that disconnecting from the outside will send everything flashing red also. Bottom line,,,, when to disconnect from outside the house? I should also mention, that my internet comes from Comcast.

I'm confused here as your Telo shouldn't be connected to your landline service. Are you referencing that it's connected to Comcast? If so, that would stay as is. Unless you have one of the older models (which can be connected to your landline) of which I know nothing. When your landline is dead you can disconnect it at your D-mark and then run your Telo line into your in-house wiring via a jack.... leaving the Internet line as is.

My port goes live tomorrow as well. Must be a sad day for AT&T.

sonboy wrote:Hello,
I have been notified that my AT &T number will be ported tomorrow. Currently, I am plugged into the wall and ALSO still hooked up outside my home to AT & T. My question being... When should I unplug my outside connection from AT & T. Before Ooma makes their test call or after their test call? Right now, unplugging from the wall turns my Ooma Telo flashing RED., which means nothing works. So I can assume that disconnecting from the outside will send everything flashing red also. Bottom line,,,, when to disconnect from outside the house? I should also mention, that my internet comes from Comcast.
regards, Dave

When you get an email from Ooma saying your port is complete, then you can disconnect the phone line going into your Ooma's wall port and reboot. Once Ooma comes up blue and you can make and receive calls using your own number, then you can disconnect the house wiring from the telephone company.