Ooma Forums

There is a $10 charge on my CC from Ooma. I did call for support yesterday. Is that a charge? If so, I am very unhappy given that I have only had my service a few days and need help getting started.

No charge: https://www.ooma.com/legal/rates
What you are seeing maybe an authorization amount just to make sure your credit card on file is good. That shouldn't show up as a real charge.

rebecca wrote:There is a $10 charge on my CC from Ooma. I did call for support yesterday. Is that a charge?

Check to see if you have a $10 prepaid balance (for international calls) on your my.ooma.com dashboard. The set-up process pushes you through this add-on where $10 is the minimum purchase increment. Am guessing this is the charge as Ooma does not currently charge for basic support and it's large for a credit card verification.

You don't actually have to establish a prepaid balance, but the system prefers it and will nag until you do or tell it to stop asking.

You can also get a free $1 prepaid credit, by enabling Ooma Mobile in Preferences->Ooma Mobile

rostedo wrote:You don't actually have to establish a prepaid balance, but the system prefers it and will nag until you do or tell it to stop asking.

rostedo wrote:

rebecca wrote:Am guessing this is the charge as Ooma does not currently charge for basic support and it's large for a credit card verification.

Is the charge pending or posted? They authorize $10 when you activate an account which eventually drops off after x number of days.