Ooma Forums

raylarry wrote:Interesting! ooma might removed many posts I captured yesterday on 180 days expiration discussion.

lbmofo wrote:ooam_user, I see where you are coming from. However, on the flip side, is this.... if you never saw any fine print about the prepaid credit, how can you assume that it would never expire? Especially when the money isn't yours? I mean there are lots of prepaid calling cards that expire in 180 days (and you pay for them!!!).

If somone gives you a "promotional credit," wouldn't you check if and when it expires & not assume anything (unless you didn't care; by your posts, you don't seem to be in that camp)? Even if you missed the fine print on costco.com, you could have come to ooma.com, gone to support and searched for "prepaid" to get your answer. If you added your own money into prepaid account, that never expires, never a maintenance fee either.

Dennis P wrote:Our relationships with our customers are of the utmost importance to us and we recognize that clarity regarding our programs and promotions are very important to building trust. In response to your posting, we have ensured that the expiration date is now clearly posted on the Costco.com site. We apologize for not making the expiration date more clear and hopefully, we have remedied this.

We chose the 90-day expiration date since the majority of our customers that have selected the $50 international credit use it within 90 days. Your feedback regarding the desire to have additional time to use the credit is appreciated. In response, we have extended the expiration of credits for this promotion from 90 days to 6 months. We hope that this provides ample time to make use of the credits.

Kat wrote:I also had the Costco $100 credit. That credit recently disappeared for me, too.

FWIW, I DO remember fine print about an 180 day expiration for the credit. I've been actually expecting Ooma to do exactly what they've apparently done, at some point. Actually, I'm happy that I had the credits for as long as I did.

So, I'm not upset about it, personally.

lbmofo wrote:

Kat wrote:I also had the Costco $100 credit. That credit recently disappeared for me, too.

FWIW, I DO remember fine print about an 180 day expiration for the credit. I've been actually expecting Ooma to do exactly what they've apparently done, at some point. Actually, I'm happy that I had the credits for as long as I did.

So, I'm not upset about it, personally.

Thanks for the info Kat. The expiration language you saw, was it online or a Costco store flyer?