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all calls on both lines going directly to Voicemail
Posted: Mon Sep 12, 2011 6:03 am
by sdp1234
I have an ooma hub and scout. This morning all my calls are going directly to voicemail without ringing. Any ideas?
Re: all calls on both lines going directly to Voicemail
Posted: Mon Sep 12, 2011 6:14 am
by lbmofo
If your Ooma is online (blue), then see if your Do Not Disturb is on. Press and hold the "envelope" button for 2 seconds to toggle the on and off setting.
http://ooma.custhelp.com/app/answers/detail/a_id/142/
Re: all calls on both lines going directly to Voicemail
Posted: Mon Sep 12, 2011 7:27 am
by sdp1234
Toggled the DND on both the scout and Hub. Still going directly to VM
Re: all calls on both lines going directly to Voicemail
Posted: Mon Sep 12, 2011 8:55 am
by thunderbird
sdp1234 wrote:I have an ooma hub and scout. This morning all my calls are going directly to voicemail without ringing. Any ideas?
Mine did what you discribed the other day and this is what fixed it.
Power off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload/reset your Ooma profile. Then repower the Ooma device and test.
Re: all calls on both lines going directly to Voicemail
Posted: Mon Sep 12, 2011 10:06 am
by sdp1234
Tried it for 20 min with no success. I'll try 30 min or so.
Re: all calls on both lines going directly to Voicemail
Posted: Mon Sep 12, 2011 1:22 pm
by sdp1234
So far no luck. Any other Ideas?
Re: all calls on both lines going directly to Voicemail
Posted: Mon Sep 12, 2011 1:30 pm
by lbmofo
I think time to call Ooma customer service.
Re: all calls on both lines going directly to Voicemail
Posted: Mon Sep 12, 2011 1:44 pm
by sdp1234
Can't find their number anywhere???
Re: all calls on both lines going directly to Voicemail
Posted: Mon Sep 12, 2011 1:46 pm
by thunderbird
sdp1234 wrote:Can't find their number anywhere???
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Realize now that all verizon wireless calls will ring both l
Posted: Tue Sep 13, 2011 8:12 am
by sdp1234
Realize now that verizon wireless calls will ring both lines but OOMA to OOMA goes directly to VM. The other land lines that I have access to go directly to VM.