Ooma Forums

I see there have been a couple of firmware updates in Sept. But my unit is still on 47785. I know Ooma says it can take a couple of weeks but it's been almost a month since the Sept 15th update was released. Anything I can do?

celblazer wrote:I see there have been a couple of firmware updates in Sept. But my unit is still on 47785. I know Ooma says it can take a couple of weeks but it's been almost a month since the Sept 15th update was released. Anything I can do?

Maybe you should contact Ooma Customer service and let them know that you have an older Ooma Telo firmware version, and request to be updated.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

How can you tell what version you have??

GeordieLaforge wrote:How can you tell what version you have??

Check for the version of Ooma Telo firmware that you have by Dialing *#*#001. The firmware version audio comes out of your Ooma Telo Speaker after dialing *#*#001 in one of your phones.

Thanks. I have 49339...is that the most current?? Is the most current version posted somewhere so I can check it on the web?

Never mind...found it..but I'm still having trouble with my fax. have it set to dial *99 first but I keep getting an error message or it just doesn't connect. What was the test fax number???

GeordieLaforge wrote:Never mind...found it..but I'm still having trouble with my fax. have it set to dial *99 first but I keep getting an error message or it just doesn't connect. What was the test fax number???

If you have an Ooma Telo, try dialling without any prefix.

Within Five minutes a return fax will come back from the HP FAX test number 1-888-473-2963, to test the return side of your FAX.

took out the *99 but it still didn't work.

GeordieLaforge wrote:Never mind...found it..but I'm still having trouble with my fax. have it set to dial *99 first but I keep getting an error message or it just doesn't connect. What was the test fax number???

Try adding a "pause" after *99.
*99 pause , then the number. Some have found success dialing it that way.

If I can figure out a way to input a "pause" but in listening to the dial tone, I can here is do a self pause of about 1 second after the *99. It dials the *99, then I hear a pause and a dial tone before it dials the fax number but I keep getting an error message, even after it says it is connecting and in some cases, transmitting, then it goes back to connecting, and so one for about 3-4 cycles before it quits.