ooma Telo speaker blown
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- Posts:167
- Joined:Thu Jan 08, 2009 8:42 pm
Blown speaker on ooma Telo unknown if still under warranty and I have Lifetime Premier, if the ooma Telo is no longer under warranty and I buy another do I lose my Lifetime Premier? I will try and contact CS tomorrow to see if i'm still under warranty.
Thanks,
Felix
Thanks,
Felix
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
- southsound
- Posts:3519
- Joined:Fri Feb 06, 2009 11:31 am
- Location:Harstine Island, WA
Re: ooma Telo speaker blown
I seem to remember that Lifetime Premier came with a 3-year warranty. You might want to check with CS to see if that is the case. If so, then they will send you a new one that is already activated on your account and a label to return the old one.
Let us know how it works out.
Let us know how it works out.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
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- Posts:167
- Joined:Thu Jan 08, 2009 8:42 pm
Re: ooma Telo speaker blown
Thanks I'll give then a call on Monday.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
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- Posts:167
- Joined:Thu Jan 08, 2009 8:42 pm
Re: ooma Telo speaker blown
Contacted CS via the web, they stated I was under warranty, I'll have to call them on Monday.frenchcamp49er wrote:Thanks I'll give then a call on Monday.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
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- Posts:167
- Joined:Thu Jan 08, 2009 8:42 pm
Re: ooma Telo speaker blown
Should receive the replacement on Monday.
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
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- Posts:852
- Joined:Fri Nov 20, 2009 8:32 pm
- Location:Minnesota
Re: ooma Telo speaker blown
My understanding is that you will always have Lifetime Premier. The warranty is what goes away. As long as you are willing to buy a new Telo unit (if out of warranty) you will be able to keep your Lifetime Premier. This is a great deal if a Telo unit never breaks and a good deal if it does happen to break. I am on my 2nd year of my 3 year warranty with my Lifetime Premier.frenchcamp49er wrote:Blown speaker on ooma Telo unknown if still under warranty and I have Lifetime Premier, if the ooma Telo is no longer under warranty and I buy another do I lose my Lifetime Premier? I will try and contact CS tomorrow to see if i'm still under warranty.
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- Posts:167
- Joined:Thu Jan 08, 2009 8:42 pm
Re: ooma Telo speaker blown
Received the replacement all good now
Customer Since: January 2009
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
Ooma Hardware: Ooma Hub/Scout; Telo 04/02/10
Ooma Service: Premier Lifetime (Since December 2009)
Re: ooma Telo speaker blown
Just got off chat with Ooma. My Telo is out of warranty and basically they won't do anything. Agent suggested to use an answering machine to hear my messages. It's this little stuff that is going to sway my Ooma recommendations from now on. Lame.
Leo Dano
Ooma User since March 2010
Ooma User since March 2010
Re: ooma Telo speaker blown
How much money have you saved in almost 4 years?MPDano wrote:Just got off chat with Ooma. My Telo is out of warranty and basically they won't do anything. Agent suggested to use an answering machine to hear my messages. It's this little stuff that is going to sway my Ooma recommendations from now on. Lame.
What do you expect Ooma to do? Your Telo provided almost 4 years of service and I am sure you saved a ton.
Re: ooma Telo speaker blown
Connect a speakerphone to the Telo and dial your own number to listen to your messages.
Use an HD2 handset to listen to your messages.
Listen to your messages on the my.ooma web site.
Use an HD2 handset to listen to your messages.
Listen to your messages on the my.ooma web site.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx