So frustrated I want to cry New Number/Port
Posted: Thu May 10, 2012 6:38 pm
I have been a Ooma customer for a number of years... lov(ed) it.
6 months ago we moved 60 miles East of where I lived (Omaha, NE) to Atlantic, IA... this is important.
I called Ooma to confirm I could get a new number in the new community...
"No we do not have numbers there, but we do have service. If you have another local number we can port it"
Perfect. I can do that.
So we get moved and I order the port. "Can't port the number"
Now it's been 6 months now so it's a little sketchy why but they said it had to do with "No ports available there, we are at capacity" Ok that makes no sense what so ever. I know enough about telecom to know there is a CLEC who is the "carrier" front end for Ooma. Could be Level3, 360 Networks, Bandwidth.com.... whatever I understand how this works.
So they offered me a number 30 miles away... not an optimum solution but getting closer. They issued me 712-566-7XXX
360 Networks is the carrier... http://www.localcallingguide.com/lca_pr ... nextdays=0
In fact they offered me 20 different numbers in a 30-60 mile circle around my community from... 360 Networks.
So we must not have 360 Networks in Atlantic, IA correct?
Wrong.
In fact 360 Networks has 2000 numbers here!
http://www.localcallingguide.com/lca_pr ... nextdays=0
So every month I type my number into the Ooma portal to port... every month is says SURE! and then I ask the chat and am told NO.
I recommended Ooma to a friend... not only did the Ooma site say he could port, but there are numbers from... wait for it... 360 Networks in his area. I figure "It will be just as easy as it was for me in Omaha since they obviously can't say they don't serve there" He tries to port and is denied.
What is going on? It's like Ooma does not even know what numbers they have access too or don't care to check.
So I am out $250, my buddy is out $250 and neither one of us have working service because we trusted the website portal that said we could port. I don't feel too awful I used mine for quite some time before moving... but he holds me responsible for saying how awesome the service was.
My next stop is a letter to the Public Utilities Commission of Iowa... I need help. I need it now. It makes no sense why this can not be completed. I don't want a number 60 miles away. I don't live in the middle of nowhere. Your carrier provides service both here and in Glenwood, IA.
How can I escalate this above typical support, they tell me to check the website each month but as I said the website lies.
Thanks for any help you can provide
6 months ago we moved 60 miles East of where I lived (Omaha, NE) to Atlantic, IA... this is important.
I called Ooma to confirm I could get a new number in the new community...
"No we do not have numbers there, but we do have service. If you have another local number we can port it"
Perfect. I can do that.
So we get moved and I order the port. "Can't port the number"
Now it's been 6 months now so it's a little sketchy why but they said it had to do with "No ports available there, we are at capacity" Ok that makes no sense what so ever. I know enough about telecom to know there is a CLEC who is the "carrier" front end for Ooma. Could be Level3, 360 Networks, Bandwidth.com.... whatever I understand how this works.
So they offered me a number 30 miles away... not an optimum solution but getting closer. They issued me 712-566-7XXX
360 Networks is the carrier... http://www.localcallingguide.com/lca_pr ... nextdays=0
In fact they offered me 20 different numbers in a 30-60 mile circle around my community from... 360 Networks.
So we must not have 360 Networks in Atlantic, IA correct?
Wrong.
In fact 360 Networks has 2000 numbers here!
http://www.localcallingguide.com/lca_pr ... nextdays=0
So every month I type my number into the Ooma portal to port... every month is says SURE! and then I ask the chat and am told NO.
I recommended Ooma to a friend... not only did the Ooma site say he could port, but there are numbers from... wait for it... 360 Networks in his area. I figure "It will be just as easy as it was for me in Omaha since they obviously can't say they don't serve there" He tries to port and is denied.
What is going on? It's like Ooma does not even know what numbers they have access too or don't care to check.
So I am out $250, my buddy is out $250 and neither one of us have working service because we trusted the website portal that said we could port. I don't feel too awful I used mine for quite some time before moving... but he holds me responsible for saying how awesome the service was.
My next stop is a letter to the Public Utilities Commission of Iowa... I need help. I need it now. It makes no sense why this can not be completed. I don't want a number 60 miles away. I don't live in the middle of nowhere. Your carrier provides service both here and in Glenwood, IA.
How can I escalate this above typical support, they tell me to check the website each month but as I said the website lies.
Thanks for any help you can provide